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How do I set my login name and password?You will set and keep your login name and password safe and remember them. The security of data transmission cannot be guaranteed, so you need to bear your own risks.
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What email address requirements are required when registering an account?You must register with your regular email address to ensure you receive any changes or updates. Using someone else's or a temporary email address may result in account deletion.
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What should I do if I find that my account is being abused or interfering with website services?If you use a proxy IP to register multiple accounts or cause disruption, we reserve the right to delete the account.
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What is an FAQ section?An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".
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Why do FAQs matter?FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience.
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Where can I add my FAQs?FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.
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What data is recorded when you browse the website?The server will record IP addresses, usage time, browsers, etc. for internal reference only and will not be published externally.
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How do you protect my personal data?We adopt strict security measures and only authorized personnel can access the data and require them to sign a confidentiality agreement.
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When linking to other websites, is the privacy policy the same?Different, you need to refer to the privacy policy of the linked website.
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Will you share my personal data with third parties?Never, unless there is a legal basis or contractual obligation.
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Will you entrust other parties to process my data?If necessary, we will require them to comply with confidentiality obligations and conduct inspections
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How do you use cookies?In order to provide the best service, we will use cookies. You can refuse cookies in your browser settings.
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Will the privacy policy be updated?Yes, we will revise it from time to time and publish it on the website.
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How do I add a new question & answer?To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
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How do I set my login name and password?You will set and keep your login name and password safe and remember them. The security of data transmission cannot be guaranteed, so you need to bear your own risks.
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What email address requirements are required when registering an account?You must register with your regular email address to ensure you receive any changes or updates. Using someone else's or a temporary email address may result in account deletion.
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What should I do if I find that my account is being abused or interfering with website services?If you use a proxy IP to register multiple accounts or cause disruption, we reserve the right to delete the account.
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How does the website ensure the accuracy of product information?We will do our best to provide the most up to date information but reserve the right to change prices at any time.
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What happens if the item I ordered is out of stock?When out of stock, we reserve the right to refuse the order or offer a substitute product.
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What should I pay attention to when shopping?Please check the integrity of the goods within seven days after receipt. All goods are priced in Hong Kong dollars.
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What payment methods can I use when shopping?Bank transfer, VISA or MasterCard, PayPal, etc.
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What are the conditions for returns, exchanges and refunds?Only defective, incorrect, expired or damaged merchandise is accepted for return or exchange. Sale items are not returnable or exchangeable.
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How to process return or exchange request?Contact customer service via WhatsApp within 7 days to arrange a replacement and ensure the product and packaging are intact.
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What is the refund process?For orders paid by credit card, refunds will be made to the original card within 7 to 14 business days.
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What are the cancellation fees?If you cancel a paid order due to personal reasons, a 3.4% administrative fee will be charged.
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